As a hotel reservationist, I’ve realized I have a love/hate relationship with people, mostly love, but sometimes hate.  It’s not nearly as bad as my Priceline days, but here are some tips to keep in mind when booking a reservation:

  • The hotels we represent DO NOT want you to call them directly to book a reservation, that’s why they’ve hired us and only put OUR NUMBER on the website!
  • If you are already looking online at rates for a hotel stay, please just save you and I the time it takes you to argue with me about rates, and JUST BOOK IT ONLINE! It’s the same price.
  • Call the hotel directly if you are trying to modify reservations…we don’t make any m0ney canceling or modifying reservations…that’s why we give you the hotel phone # when you make a reservation!
  • Please do your research online when it comes to checking rates. Again, we don’t make any money when you are just “checking rates”!
  • Please don’t get upset with us when we tell you the hotels’ offices are closed.  We don’t make the rules, nor do we have the powers to magically reopen them just for you!
  • If you don’t know how to google a hotel phone number, I’ll be happy to assist, but please do have pen and paper handy when calling.
  • 90% of the time, you need a credit card to reserve a room, so please ask us up front if one is required to reserve a room…saves everyone time.
  • When you have more than 2 adults in a room, the price will go up!  In some cases, it only takes more than one adult to increase the price.  Children 18 and up are no longer considered children either.
  • If you are trying to reserve a room for a holiday weekend, don’t be surprised when the prices are much higher, or if the hotel is sold out.  If you are booking for a holiday night, and there happens to be availability,  the night of, the price will still be high.

Just thought this could be of use to anyone looking to book hotel reservations over the phone.  I, as a reservations agent, would certainly appreciate any compliance 🙂

Thank you for reading my blog, and have a great day!

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